Transforming Construction Through Customer Experience and Platform Technology

Details

This session formed part of Groundbreak 2020, Procore's event bringing together global construction industry to share, learn and connect.

Great construction projects don’t start with a building—they start with a customer. And today’s customer is more demanding than ever. Whether you’re building a twenty-story tower block or completing a residential fit out, delivering a first-class customer experience is as important as the finished product. With platform technology, you can deliver unprecedented visibility and transparency into your projects–and set the stage for a first-class customer experience and customer retention."

Gain insight into:

• How construction technology can help you deliver a world-class customer experience and a quality finish

• How customer experience drives increased retention and business growth

• Making the business case for investment in customer experience

• How BW:Workplace Experts are leveraging platform technology to drive improved customer experience