Resolving payment disputes efficiently

AMP Electric Uses Procore to Secure Payments

Project Manager, Nicholas Boscacci, worked hard to relieve his team’s communication gaps, inefficiencies, and reliance on servers and Word Document templates by switching to Procore.

Payment disputes often take months, if not years to resolve. Nicholas Boscacci, Project Manager for AMP Electric, was able to save his team from a payment dispute with a general contractor in less than five minutes.

AMP Electric found themselves on the wrong end of a rejected payment application. The general contractor's superintendent claimed that he couldn't find documentation of AMP Electric's team having worked the jobsite for an entire month. For that reason, they found no cause for approving Nicholas's payment request.

Nicholas immediately logged into Procore to export and email timesheets, daily logs, and progress photos to the general contractor. "It couldn't have taken more than five minutes to provide proof," says Nicholas. "I included every detail: who was there, what day they were there, the hours they worked, and exactly what they worked on with timestamped progress photos. We didn't have to try and make our case, because the proof was all there in Procore."

"I solved the issue quickly using Procore. If general contractors choose to ignore our emails, RFIs, and daily logs that's their problem, not ours. We always have evidence of our work."

There's already a power imbalance when it comes to you and your general contractor. All it takes is one lost paper, or buried email in a superintendent's inbox to cost you an entire project's worth of payment. Ultimately, it's up to you to protect yourself with a proper document retention plan.