Utilizing a platform ideal for luxury home construction

The Challenge

Capstone Homes, a construction management company, moved from Orlando, Florida, to Bahamas capital Nassau 12 years ago to apply their know-how in custom home building to the paradisiacal neighborhoods in the West of New Providence Island. With growth came the need to improve the documentation of their construction process to increase accountability and efficiency. Trust is vital when building houses ranging from $6 million to $25 million and there was a need to answer all questions related to small changes in the initial plans for the luxury houses.

The Solution

Procore “ticked all the boxes” says their General Manager JD Russell, since it put everybody on the same platform and gave homeowners a sense of security and easy access to information. Capstone Homes has been using the software for three years and doubled the number of projects they undertook. Russell says now he can be more involved without being on site all the time, allowing him to focus more on strategic decisions and less in operational supervision. The platform summarizes the information for homeowners, architects, designers and other professionals and keeps the budget under control for the company.

The Results

• Projection of 10% savings of the company's budget and time spent on each project
• Now a key selling point in sales pitches, showcasing its ability to enhance project transparency and collaboration for potential clients
• Improved accountability and efficiency in documenting construction changes as all stakeholders stay involved, ensuring better transparency and communication
• Positioned for safe scaling, targeting a 30% growth in revenue and staff while maintaining the high standards of the luxury market

The history

Capstone Homes began building luxury homes in Orlando, Florida, in neighborhoods close to the lakes. The team was able to move with their families to Bahamas, where they believe they could not only improve the quality of their lives but also of the luxury homes in New Providence island. They offer “the same high standards of construction, materials, products, and handcrafted finishes of the finest residences in North America and around the world” and durability against the harsh tropical climate. Capstone Homes were successful managing projects and subcontractors, but with success and growth came the need for a platform that allows greater involvement from all the professionals and scrutiny to improve efficiency and accountability. When a project went bad three years ago, they started to search for the right software and after comparing options, they chose Procore.

From Dropbox to an integrated platform

Before Procore, Capstone Homes didn't have a work flow process or standard operating procedures. They kept their documentation in different folders in Dropbox that were not accessible to all the professionals included in the project and they didn't document many of the changes and decisions that modified the initial specifications of their projects.

After implementing Procore, homeowners had more control since they knew all decisions made in the project and could talk to the right person about it. “Whether it be onsite or in the office, it brought all professionals and the homeowner to the same place”, says Russell.

When the architect loves Procore

The company is particularly satisfied with the results given by Procore in a 20.000 feet home in the luxury resort community of Albany due to the positive involvement of the architect. “The architect has totally bought into Procore and loves it”, says Russell. The platform helped tracking the RFI and the changes in the project plan and gave the architect a quick tool to approve any submittal by the engineers. “It's a very large project, but it's gone very, very well. And a big part of that is due to Procore”, he says.